Frequently asked questions
Find answers to your questions
The door by which you enter the game is never locked and you may exit at any time. If a player needs to leave the game at any given moment, they can do so and then return when ready to continue the adventure.
Depuis le 11 mars 2022, il n’est plus requis de présenter un passeport vaccinal pour faire une aventure.
Since May 14th, wearing a mask is no more mandatory during your visit.
You can buy our gift certificates online or in our escape game center.
If you wish to buy online, click here and select the type of cards you want to buy (Adult, Teen or Children). You may purchase up to 20 cards of the same type per transaction and will have to make a different transaction for each type of card. Once the transaction is completed, you will receive an email with the different gift certificates identified.
If you buy the certificate online, you will have the option of creating a certificate with a personalized message for each card and then having it printed.
Without having to print, you can also give the gift certificate code to the gift recipient.
You can redeem your gift certificate either at the time of booking on our website or once in store at the time of payment.
When booking on-line: locate the field “Have a promotion or voucher code? Enter code.” on the booking page and enter the gift certificate number. If you have multiple gift certificates, put a comma (,) between each certificate. Example: ABCDE, EDCBA.
In store : present your printed gift certificate, your gift certificate on a mobile device or a paper with the gift certificate code clearly visible so that we can enter it into our system and apply it on your transaction.
Following the update of our system, our new gift certificates with a 6-character code (ABC123) can be entered directly upon reserving. If your gift certificate has only 4 characters followed by a hyphen and a number (ABCD-1), you will have to present it to us when you pay because the system does not recognize this certificate.
In both cases, you can simply show us your gift certificate at the time of payment.